Topic
Metrics
What to measure once an agent is live, and which numbers are honestly available.
5 posts
- What the first week of real assistant traffic teaches youReal users ask for things no test plan contains. Three questions only live traffic answers, and the metric that looks good while telling you nothing.Business10 min
- Deflection is the wrong number: measure whether the task finishedA deflection rate scores a user who gave up the same as one who was helped. What Gartner's own self-service figures show, and what to count instead.Business9 min
- The business case for an in-app agent, and its missing numberHow to build an ROI model for an in-app agent when the one input that decides the answer has no public benchmark, and which of the levers you can honestly measure.Business8 min
- Conversational commerce numbers that survive checkingWe opened every source behind the statistics people quote about voice and AI shopping. Here is what held up, what did not, and what nobody has measured.Business10 min
- The metrics that tell you an in-app agent worksSeven numbers worth tracking, what each one hides, and why containment is the one that looks best while telling you least about the feature.Business9 min